What is Net Promoter Score (NPS)?

Net Promoter Score (NPS) is a measurement for customer satisfaction. The score is calculated using the answer to a survey question. View the detailed calculation method here.

With GuestTrack, businesses can get direct feedback from guests on their experience while visiting.

Analytics Dashboard

The feedback results will be displayed in the Analytics screen.

Net Promoter Score

The net score is also displayed on the Visitor Records screen and is updated in real time. Compare your score with the benchmark here.

Survey Switch

You can switch the survey on or off in the Update Business Screen.