All iPhones and most of Android Phones come with built-in QR Code reader in their camera app. Visitors can scan the QR
code by opening up their smartphone’s camera and allowing it to focus on the code.
Some Android phones may not come with the QR code scanning functionality. In that case please suggest your guests to
You may also use an alternate method to check-in your guests:
Check in guests from the Check in Visitors tab on the management dashboard, or
Advise your guests to access the visitor form from their browser via the QR code link (which is available under
Manage QR Code > Custom QR Codes > Click on the QR code icon)
Turn your iPad/tablet into a check-in kiosk and let your guests enter details on the iPad. More details here.
No check out record found
If your guests check-out via scanning the check-out QR code and it shows "No check out record found", it might be due to one of the following reasons:
The user checks out with a different device or browser
User's browser is in private mode when check-in and check-out
You may also suggest your guests to check out by clicking the Check Out button provided on the check-in confirmation screen or in the confirmation email.
Guest details are not saved for frequent guest on IOS device
IOS devices have 2 built-in QR Scan methods.
Use the camera to read a QR code
Open the Code Scanner from Control Center.
In order to remember user details, please use the camera to read QR code, this will bring the user to IOS build-in browser to finish the login process. After first time login, the IOS browser will remember user details, and prefill will be available next time.