Frequently Asked Questions

Everything you need to know about GuestTrack

Getting Started

What subscription plans does GuestTrack offer?+

How do I generate visitor QR codes?+

How do I create a visitor form?+

How do I set up multiple locations or venues?+

How do I use an iPad or tablet as a check-in kiosk?+

How do I add additional users to the account?+

How do I change the visitor questions?+

Can visitors check in multiple people at once?+

What if visitors don't have a mobile phone?+

Does the system remember frequent visitors?+

How do visitors check out?+

Is visitor history updated in real time?+

How do I access visitor records?+

How is visitor data stored? Is it secure?+

What should I do if an authority asks me for visitor history?+

How are subscriptions billed?+

Can I move an existing project subscription into an organisation?+

What payment methods are accepted?+

What is the cancellation and refund policy?+

The QR code won't scan+

I see a blank screen after sign-up or sign-in+

Our support team is here to help.