GuestTrack is a FREE guest check-in application


It helps businesses/communities collect and store data of visitors entering their premises. It makes it extremely convenient for businesses/communities to meet their obligations in a COVID-19 environment as well as providing visitors with an outstanding checkin experience.


Free

There is no charge to use GuestTrack. BGL makes commercial software for accounting firms and other businesses. GuestTrack is our way to give back to our community.

Secure

Visitor information is encrypted and hosted in Australia. Any decryption operations will be recorded into Audit Log. We built ISO-27001 security certified software, which is trusted by the ATO.

1.3 million Check-Ins

In just 3 months, we have been used by 3,000+ businesses and 1.3 million+ check-ins are recorded . Join us today, and have your business re-opened and operated in the right direction!


Reopen your business swiftly and safely


To reopen, a number of businesses are required to collect and store visitor and employee information. The way the information is collected and stored must also comply with privacy laws and time limits.

Register, Print, and Go

No app installation is needed. Register your business now and get visitor QR codes ready to use in 3 minutes!

How GuestTrack works


01

Print ​& Scan

Print and display the QR Code and advise your visitors to scan on arrivals.
Guest Track How to Step 1
02

Complete Details

Visitors enter their contact information, and we will securely store them for you.
Guest Track How to Step 2
03

Easy Check Out

Visitors can check out from the venue with a click of a button.
Guest Track How to Step 3
04

Paperless Records

Information will be displayed in a structured format and can be easily downloaded.
Guest Track How to Step 4

Key Figures


We are working together to help Australia re-open.

Months


Satisfaction Rate


Happy Businesses


Visitor Check-ins


Why GuestTrack


GuestTrack is not only designed for restaurants, cafes, hotels and accommodation industry, but can also be applied in sport clubs, recreation centers, gyms, offices, parks, museums, galleries, warehouses, conferences, function venues, beauty services, and you name it. We have designed our system that can support thousands of people checking-in at the same time.

Visitors scan QR code to check in. No more pen and paper are needed.


Records can be searched by date and downloaded to a csv file.


Visitor data is stored complying with privacy laws and encrypted with highest standards.


You can choose what details are required from visitors, eg. Covid-19 Declaration, Home Address, Temperature.


You have the option to ask for marketing consent from visitors. Visitors can also rate your business.


Table number is recognised on scanning QR code, so you know where your visitors were sitting upon checking records.


About BGL


BGL delivers SMSF administration and corporate compliance management software solutions to over 8,000 businesses in 15 countries – all through its user-friendly and highly intelligent web applications, combining amazing UX with powerful technology.

Founded in 1983 with only 2 employees, BGL has grown to be the #1 developer of compliance software solutions in the world – employing an amazing team of 150+ people across the globe!

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FAQs


Account Set Up & QR Codes

How do I generate visitor QR codes?
Once registered, you can generate visitor QR codes on your GuestTrack management dashboard. You can generate unlimited QR codes and customise the names and styles for the QR codes.
Can I choose what information to collect from visitors?
Yes. You can add or remove data collection fields on your management dashboard.

Currently, the mandatory fields include:
• Full Name
• Contact Number
• Email (mandatory to display however optional for visitor to enter)

Optional fields include:
• Covid-19 Declaration
• Home Address
• Temperature
• Date of Birth
• Subscribe to Marketing

Soon you will be able to create custom fields to suit your business needs. Stay tuned for our new features.
How does GuestTrack work when I have multiple business/venues?
There are two options for multiple businesses/venues:

• You may generate multiple QR codes on your management dashboard, give each QR code a unique name (eg. Venue1, Venue2) and attach separate QR codes to each business/venue. The QR code name will be displayed along with corresponding visitor details in your visitor history. Therefore you can track which visitors have visited a particular venue, or which venue(s) a particular visitor has visited.

• Alternatively, you may set up one account for each venue. Visitor records will then be displayed under separate accounts.
I want to give my staff access to the management screen as well. Do we have to share the same log in email and password?
You can have separate email logins to the same account. Simply use the “Invite New User” function on the management dashboard to add new users to your current account. Each user will have their own log in email and password.

Visitor Check-ins & Check-outs

Are your QR codes compatible with all mobile phones?
Yes. Our QR codes can be read by the built-in QR code reader of all IOS and Android devices.

For visitors with older Android models which do not come with a QR code reader, they would have to download an external application before being able to scan codes.

Most of the QR code scanner/reader apps available on Google Play Store would work. The below two apps have been tested by our testers specifically and work well with our QR codes:

QR Droid : View in Google Play Store

QR Code Reader : View in Google Play Store

Read more about scanning code with a Samsung phone here.

Can visitors check in multiple persons by using one device? How about family with children?
Yes. Visitors can check-in up to 5 persons in one go. Therefore Parents can check-in for their children.

They can also check-in more visitors after each submission.
What if visitors do not have a mobile phone with them, or fail to scan the QR code?
You can check-in on their behalf using the “Check-in Visitors” function on your management dashboard.

You may also display the Check-in Visitor screen on a portable device (eg. iPad) for your visitors to fill in details themselves.
Can the system remember frequent visitors so that they do not need to re-enter details each time?
Yes. If visitors return with the same phone/device, then upon scanning the QR code, their details will be auto-populated and they only need to click submit to complete their check-in.
How do visitors check out?
There are 3 ways to check out:

• Visitors click the Check Out button displayed on their mobiles or in the email after they check in.

• Visitors scan the Check Out QR Code. Owners can download a Check Out QR Code in the system and display it at the exit.

• Owners check out visitors on the management dashboard.

Only one of the three methods should be used to check out a visitor.

Visitor Records & Data Security

Is the visitor history updated in real time?
Yes. Visitor history will be available on your management dashboard as soon as a visitor checks in.
How can I access the visitor records?
You can access visitor records on your management dashboard. The records can be searched by date, combined with QR Code ID, name, mobile number and email address. Data can be downloaded to a csv file.
How long will the visitor data be stored in the system?
You can access visitor records for up to 2 months in the system.
How is the data stored? Is my data secure?
The data is stored in Amazon Web Services (AWS) Sydney Region. There are 3 copies of data and they are backed-up every 5 minutes to minimise the risk of data loss. All data is encrypted to the highest security standard with AWS Key Management Service (KMS) and any decryption will be recorded into Audit Log.

Your data security is our #1 priority. You can find the GuestTrack Subscription Agreement link down the bottom of this page.

Covid-19 Related

What should I do if I am requested to provide the visitor history by the Government?
You may follow the following steps to prepare the data:

• Sign in to your management dashboard and search the date in interest in Visitor Records.
• Download a csv copy of the data.
• You may need to repeat the above steps if a positive case and likely contacts visited your business on multiple days.
• Hand the copy to the Government.

Please note that we will not share the data directly with the Government.
What are the regulations for contact tracking in Australia?
Please check your relevant government website for the latest requirements for contact tracing . Regulations are continually changing, so please understand that it is your responsibility to regularly check the relevant sites or other correspondence from the government.